Privacy

Introduction

This privacy policy explains how Fresh and Fork collects, uses, and protects personal information you provide when using our website or making a reservation. We are committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our website or providing your personal information, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide, such as your name, email address, phone number, and any dietary requirements or special requests when you make a reservation or contact us. We may also collect details related to your booking, including the date, time, and number of guests. If you participate in our casino-themed evenings, we may collect additional information required for event bookings. We do not collect sensitive information unless you choose to provide it.

How We Use Your Information

We use your personal information to process and manage reservations, respond to your enquiries, and provide you with information about our restaurant and events. With your consent, we may send you marketing communications about special offers, menu updates, or upcoming casino nights. You can opt out at any time by contacting us or using the unsubscribe link in our emails. We also use information to improve our website and services.

Disclosure of Personal Information

We may disclose your personal information to third-party service providers who assist us in operating our website, processing payments, or managing bookings. These providers are contractually obligated to protect your information and only use it for the services they provide. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose information if required by law or to protect our rights, safety, or property.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure storage, restricted access to personal data, and the use of encryption for online transmissions. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before providing access. There is no fee for making a request, but we may charge a reasonable fee for providing access in some circumstances.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. For more information about how we use cookies and how you can manage them, please refer to our Cookie Policy. This privacy policy applies to the handling of personal information, not to the use of cookies themselves.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us at:

Fresh and Fork 78 Fitzroy Street, Surry Hills NSW 2010 Phone: +61 419 365 138 Email: [email protected]